Shipping & Delivery Policy

🚚 Nature of Products

i2OK.com offers a mix of digital goods (themes, templates, software, design assets) and services (listings, ads, and lead generation tools). In some cases, third-party suppliers may also sell physical products via our platform.

💻 Digital Product Delivery

• All digital products are delivered electronically after successful payment verification.
• Delivery occurs through email, a secure download link, or directly in your i2OK user dashboard.
• No physical shipping applies to downloadable or virtual services.

📦 Physical Product Delivery (If Applicable)

• For physical goods sold by third-party vendors, shipping timelines are determined by each vendor.
• Dispatch generally occurs within 3–10 business days, depending on location and logistics partner.
• Vendors must clearly mention delivery timelines and shipping charges before checkout.

💰 Shipping Charges

• No shipping fee is applied for digital products or online services.
• For physical goods, applicable shipping costs (if any) are displayed on the checkout page prior to payment.

📦 Order Tracking

Orders fulfilled by vendors involving physical delivery may include tracking details once the shipment is dispatched. These details will appear in your My Orders section or be sent via email/SMS from the vendor.

⏳ Delay or Non-Delivery

While most digital deliveries are completed promptly, some transactions may take additional time for payment verification or server synchronization. Customers are requested to allow up to 24 to 48 hours for digital product activation before contacting support.

For physical products, i2OK.com operates solely as an online marketplace and does not control third-party shipping operations. In the event of delay or non-delivery, our support team will coordinate with the respective vendor to facilitate resolution, but Umar Zone Infotech Private Limited shall not be held directly liable for logistics delays beyond its control.

🧾 Damaged or Incorrect Items

If a damaged, defective, or incorrect product is received, please notify the vendor within 48 hours of delivery. You may also reach out to i2OK.com for assistance at support@i2ok.com.

🌍 International Shipping

Currently, physical product shipping is limited to India only. Digital goods and services are accessible worldwide.

📞 Contact Information

For any shipping or delivery concerns, contact us at:
Email: support@i2ok.com
Phone: +91-8850606207
Timings: Monday – Saturday, 10 AM – 7 PM IST