Cancellation & Refund Policy

📋 General Overview

i2OK.com operates as a hybrid marketplace offering digital goods, advertising services, and lead generation tools. Since most offerings are electronically delivered or instantly activated, cancellations and refunds are limited to specific situations as described below.

💻 Refund Policy for Digital Goods & Services

• Once a digital product, coin package, subscription, or advertising service is activated, it is considered delivered and non-refundable.
• Refunds are not applicable for purchased coins, ad credits, or featured listing plans once credited to a user’s account.
• Refunds may only be considered if the payment was successfully processed but the product or service was not delivered due to a verified technical error on our servers.
• Any refund, if approved, will be issued solely at the discretion of Umar Zone Infotech Private Limited after internal review.

📦 Refunds for Physical Goods (If Applicable)

• Physical items sold by independent vendors are governed by the respective vendor’s return or exchange policy.
• i2OK.com acts only as an intermediary marketplace and is not directly responsible for product packaging, shipping, or damage during transit.
• Requests for refund or replacement of physical goods must be submitted to the seller within 48 hours of receiving the product.

🚫 Order Cancellations

• Orders for digital goods, coin packages, and paid advertisements cannot be cancelled once payment is confirmed.
• For physical products, cancellation is permitted only if the seller has not yet dispatched the order.
• Once an order is dispatched, cancellation requests will no longer be accepted.

💳 Refund Timeline

Approved refunds, if any, will be processed within 7–10 business days from the date of approval and will be credited to the original mode of payment. Bank or payment gateway delays are beyond our control and may extend the timeline slightly.

⚠️ Non-Refundable Circumstances

• Payments made by mistake or due to user error (e.g., duplicate orders or incorrect data).
• Customer dissatisfaction where the service has been delivered as described.
• Unused or expired coins, leads, or ad credits after purchase.
• Change of mind or personal reasons after service activation.

🛡️ Rights & Discretion

Umar Zone Infotech Private Limited reserves the exclusive right to approve, deny, or partially grant refund requests based on individual case evaluation. All such decisions shall be deemed final and binding. Users are advised to contact support before initiating any chargeback or dispute with their bank.

📩 Contact for Cancellations or Refunds

For any concerns or refund inquiries, please contact our support team:
Email: support@i2ok.com
Phone: +91-8850606207
Business Hours: Monday – Saturday, 10 AM to 7 PM IST